Ordering
Do I need an account?
No. You can check out as a guest. You will need your order number and email to use Track order on ip2ent-ja.myshopify.com.
How do I know my order went through?
A confirmation email arrives within minutes. If it has not, check your spam folder, then email Contact@Kidlez.com — do not place a second order, as that usually creates a duplicate charge.
Can I change my order after placing it?
Address and item changes are possible before dispatch only. Email us immediately with your order number. Once an order dispatches it has to be handled as a return.
Can I cancel?
Yes, free of charge, any time before dispatch. See our Cancel order page.
Do you have a minimum order?
No.
Pricing and Payment
What payment methods do you take?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay.
Payments are handled by Shopify Payments. Card details go directly to Shopify Payments and never touch our servers.
When is my card charged?
At checkout, when the order is placed, in USD ($).
Do you charge sales tax?
Yes, calculated at checkout from your delivery address, in states where we have an obligation to collect. That includes Alabama, where we are located. Tax-exempt buyers must email documentation before ordering.
Is there a fee for shipping?
No. Free standard shipping on every order, no minimum.
Shipping
How long will it take?
1–2 business days handling, then 2–4 business days in transit — 3–6 business days total.
Orders placed after 2:00 PM start their handling time on the next business day.
Where do you ship?
We ship to the United States only. No international shipping and no freight forwarders.
Do you ship to P.O. boxes or APO/FPO?
Yes. USPS delivers to P.O. boxes and APO/FPO/DPO addresses.
Will I get tracking?
Yes, emailed at dispatch. We ship with USPS. Allow up to 24 hours for the carrier's first scan.
My tracking has not updated in days.
If it has been 5 business days with no movement, email Contact@Kidlez.com and we will open a carrier trace.
Why did my order arrive in two boxes?
Multi-item orders can ship from different facilities. You are never charged twice.
Returns and Refunds
What is the return window?
You have 30 days from delivery to request a return, for items that are new, unworn, and have the original tags attached. The 30 days is the deadline to ask us — not a deadline for the item to reach us.
How do I start a return?
Email Contact@Kidlez.com with your order number and reason. We issue an RMA within 1 business day. An item sent back without an RMA cannot be matched to your order and may be refused, so always ask first. A parcel you refuse at the door and never accept needs no RMA.
Who pays return shipping?
We do if the item is defective, damaged, wrong, not as described, or arrived after our stated delivery window. We also cover return shipping on change-of-mind returns, and on a parcel you refuse at the door. The full table is in our Returns & Refunds policy.
How long do refunds take?
Within 7 days of inspection on our side (our 7-Day Money-Back Guarantee), then 3–10 business days for your bank to post it. Cancelled orders are refunded within 7 days of our cancellation confirmation.
Can I exchange instead?
Email Contact@Kidlez.com within 30 days of delivery with your order number and the size or style you would like instead, and we will confirm the difference in price either way.
For defects or wrong items we ship the correct item immediately at no charge.
What cannot be returned?
Gift cards, final-sale items, and hats that have been worn beyond trying on, washed, or reshaped. The full list is in our Returns & Refunds policy.
Products
Are your products genuine?
Yes. Every hat Kidlez ships is new and carries the manufacturer's own labels. We never sell replicas or counterfeits, and we do not sell used or refurbished goods.
How do I find my hat size?
Measure around your head about 1/8 inch above the ears and eyebrows, where the hat will sit. Each product page lists the sizes the manufacturer offers; between two sizes, choose the larger one. An unworn hat in the wrong size can be exchanged free of charge.
What if my item has a flaw?
Report it within 30 days of delivery with a photo. You get a free replacement or a full refund, your choice, with a prepaid return label.
Choosing the Right Hat
Still unsure which hat is right?
Email Contact@Kidlez.com with your head measurement and the style you have in mind, and we will reply with the options that match.
Privacy and Account
What do you do with my data?
Only what is needed to fulfil your order, support you, and — with your consent — market to you. Full detail in our Privacy Policy.
How do I delete my data?
Email Contact@Kidlez.com with the subject Privacy Request. We respond within 45 days. Completed order records are retained for tax purposes.
How do I stop marketing email?
Use the unsubscribe link in any message, or email us.
Question Not Answered Here?
Email: Contact@Kidlez.com
Phone: +1 205-202-4744
Hours: Monday–Friday, 9:00 AM – 5:00 PM
Response time: within 1 business day